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FREQUENTLY ASKED QUESTIONS

  • How can I track my order?
    Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.
  • Do you offer free shipping?
    Yes, we offer free standard shipping on all orders within [Your Country]. Express and international shipping options are available at an additional cost.
  • How can I contact customer service?
    You can contact our customer service team via email at customersupport@jezdiradiamonds.com
  • What types of jewelry does Jezdira Diamonds offer?
    We offer a wide range of jewelry, including engagement rings, wedding bands, earrings, necklaces, bracelets, and custom-designed pieces.
  • What payment methods do you accept?
    We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers.
  • How long does shipping take?
    Standard domestic shipping typically takes 5-7 business days. Express shipping takes 2-3 business days. International shipping times vary by destination and can take 7-14 business days.
  • Do you offer custom jewelry design services?
    Absolutely! We specialize in custom jewelry design. Our expert designers will work with you to create a unique piece that meets your specifications.
  • How can I place an order?
    Simply browse our collection, select your desired item, and click “Add to Cart.” Follow the checkout process to complete your purchase.
  • Are your diamonds certified?
    Yes, all our diamonds come with certification from reputable gemological laboratories such as GIA, AGS, or IGI, ensuring their quality and authenticity.
  • What is your return policy?
    We offer a 30-day return policy for most items. Items must be returned in their original, unused condition with all tags and packaging. Custom-made, engraved, and final sale items are not eligible for returns.
  • Can I modify or cancel my order after it’s been placed?
    If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed.
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