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SHIPPING INFORMATION

SHIPPING POLICY

Domestic Shipping

  • Standard Shipping: We offer free standard shipping on all orders within [Your Country]. Orders are typically processed within 1-2 business days and delivered within 5-7 business days.

  • Express Shipping: For faster delivery, we offer express shipping at an additional cost. Orders are typically processed within 1 business day and delivered within 2-3 business days.

  • Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

International Shipping

  • Availability: We ship to select international destinations. Please check our shipping options at checkout to see if we deliver to your country.

  • Shipping Costs: International shipping costs are calculated at checkout based on the destination and weight of the package.

  • Delivery Time: International orders typically take 7-14 business days to arrive, depending on the destination.

  • Customs and Duties: Please note that international orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient.

RETURN & EXCHANGE POLICY

Our Guarantee

At Jezdira Diamonds, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 30 days of the delivery date.

Return Conditions

  • Eligibility: Items must be returned in their original, unused condition with all tags attached and in the original packaging.

  • Non-Returnable Items: Custom-made items, engraved items, and items marked as final sale are not eligible for returns.

  • Proof of Purchase: Please include the original receipt or proof of purchase with your return.

How to Return

  1. Request a Return: Contact our customer service team at [your-email@jezdira.com] to request a Return Authorization (RA) number. Please provide your order number and reason for return.

  2. Prepare Your Package: Securely package the item(s) in the original packaging, including all original documentation and accessories.

  3. Ship Your Return: Use a trackable shipping method to send your return to the address provided by our customer service team. We recommend insuring your return shipment as we are not responsible for items lost or damaged in transit.

  4. Processing Your Return: Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.

Exchanges

  • Exchanges: If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions or need further assistance with your shipping or return, please do not hesitate to contact our customer service team:

  • Email: jezdiradiamonds@gmail.com

  • Phone: +91 9746575956

  • Address: 41/882, Second Floor, Highway Square, Opp to IOC Pump, Palarivattom                           bypass, East, NH66 Service Road, near Oberon Mall, Padivattom, Edappally,                   Kochi, Kerala 682024

Thank you for choosing Jezdira Diamonds. We appreciate your business and look forward to serving you again.

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